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Return Policy

IMPORTANT: For all warranty issues...
Do NOT take your product back to the place you bought it from.

All warranties and returns are handled directly by Andersen Mfg.
Please contact us first per the instructions below...

The following items are REQUIRED in order for Andersen Manufacturing
to be able process your claim for warranty:

1. Contact us by email to obtain an RMA (Return Merchandise Authorization) number. This must be done prior to the end of the product's warranty period. Any item sent in without an RMA number will be refused and returned to the sender.

2. All correspondence and returned items must be marked with your assigned RMA number.

3. Picture(s) of any damage to product or property. (If applicable)

4. Police report and any insurance documentation. (If applicable)

5. A copy of your purchase receipt from the vendor showing you as the original purchaser, the product that was purchased, and the date of purchase.

6. Return the item(s) prepaid to Andersen Manufacturing Inc. including all damaged or failed parts, for our inspection.

7. All returns must be packaged in original packaging or packaged adequately so that further damage does not occur during shipping. Write your assigned RMA number clearly on the outside of the box.

8. Proof of cost to replace or repair damages. (If applicabe)

9. A description and pictures of trailer and cargo being towed(If applicable)

 

 

Andersen Mfg. Customer Service 
3125 N. Yellowstone Hwy
Idaho Falls, ID 83401

customerservice@anderseninc.com
(800) 635-6106

Available Mon-Fri 10AM to 2PM MST

 

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